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Rail Minister thanks efforts of volunteer Journey Makers and work to provide cleaner, safer stations

Rail Minister highlights how volunteers and enhanced cleaning will make journeys simpler and safer.

Rail Minister thanks efforts of volunteer Journey Makers and work to provide cleaner, safer stations
Rail minister visit to norwich train station

Sep 22, Department for Transport and Chris Heaton-Harris MP: Volunteers focused on providing passengers with simpler, safer journeys were recognised by Rail Minister Chris Heaton-Harris today (22 September 2020), as he thanked ‘Journey Makers’ at Norwich Station for their role in helping support passenger journeys on the railways.


Announced in May 2020, the project – which the Department for Transport (DfT) is delivering with the national charity Volunteering Matters – will deploy hundreds of volunteers to stations across the country, supporting the existing transport staff to welcome passengers and help them to travel confidently and safely across the network.


Journey Makers are trained to provide reassurance, advice and friendly assistance to passengers around transport hubs. The volunteers will help to deliver a continuous flow of people around stations, preventing overcrowding and queues.


In addition, Mr Heaton-Harris met the staff at Greater Anglia at Norwich station to launch a new line of deep-cleaning equipment as part of its enhanced train cleaning scheme. Spot-check scanners, disinfecting fogging guns and powerful vacuum cleaners, used to clean both the air and surfaces, were demonstrated by the train presentation team – showcasing the huge efforts to create a safe environment for passengers.


As more passengers begin to use the rail network, it’s vital that operators continue their stringent cleaning regimes at stations, platforms and on carriages. This scheme builds on rigorous cleaning measures already in place across the rail network, including the implementation of a hospital-grade anti-viral spray used regularly on touchpoint and hygiene areas which provide additional protection to customers.


Rail Minister Chris Heaton-Harris said:

As the network becomes busier, the Journey Makers scheme is going to be an invaluable part of passenger safety, complementing existing staff and preventing stations from becoming congested and overcrowded.
I’m thankful to Volunteering Matters and all our Journey Makers, who are providing a crucial service that will be even more vital as footfall at stations continues to increase.
The huge efforts by rail operators, including Greater Anglia, to deliver comprehensive cleaning measures across the network, will also ensure that trains and stations are regularly sanitised, meaning passengers feel confident when travelling.
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