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Consumers will be able to renegotiate debts in the 7th National Financial Education Week in Brazil

National Consumer Secretariat prepares actions to raise awareness and prevent over-indebtedness


Consumers will be able to renegotiate debts in the 7th National Financial Education Week

Nov 11, Brasilia: Until November 29, Brazilians will be able to renegotiate their debts with financial institutions through the online platform Consumidor.gov.br. The action is part of the 7th National Financial Education Week (ENEF), promoted by the National Consumer Secretariat (Senacon / MJSP). This year, due to Covid-19, requests should be made in the virtual model.


The National Consumer Secretary, Juliana Domingues, reinforces the importance of a healthy financial life. “Our actions aim to make consumers aware of financial practices, in a responsible and autonomous way. We hope to contribute so that each citizen finds ways to overcome moments of crisis like this ”, he says.



Consumidor.gov.br acts as an alternative to solve the problem directly with registered companies. The platform does not replace the service provided by consumer protection agencies, which remain available to guide and assist citizens in requests for debt renegotiation.


After registering on the platform, the financial institution will have up to 10 days to submit a response. The debtor, in turn, will have up to 20 days to assess whether the service provided was satisfactory or not. During this period, the person will be able to interact with the company, to attach documents, answer questions or complement the complaint, if necessary. Consumers will also have free access to financial, social security and tax education materials


How to negotiate?


To participate, consumers must access the platform www.consumidor.gov.br, register (if they do not already have one), select a financial institution and formalize the request for debt renegotiation.


When filling out the request, it is important to select the option “Renegotiation/debt instalment” in the “Problem” field. In the “Complaint Description” field, the consumer must inform that he wishes to participate in the debt renegotiation action.


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