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Around 45 Lakh Air India passenger Data Breach Including Credit Cards

The incident affected around 45 Lakh data subjects in the world.


45 Lakh Air India passenger Data Breach Including Credit Cards details
45 Lakh Air India passenger Data Breach Including Credit Cards details (Image by Daniel Eledut)

Air India authority informed that SITA PSS the data processor of the passenger service system (which is responsible for storing and processing of personal information of the passengers) had recently been subjected to a cybersecurity attack leading to a personal data leak of certain passengers.


While Air India had received the first notification in this regard from the data processor on 25.02.2021, Air India would like to clarify that the identity of the affected data subjects was only provided to them by the data processor on 25.03.2021 & 5.04.2021. The present communication is an effort to apprise of accurate state of facts as on date and to supplement the general announcement of 19th March 2021 initially made via their website.


The breach involved personal data registered between 26th August 2011 and 3rd February 2021, with details that included name, date of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyer data (but no passwords data were affected) as well as credit cards data. However, in respect of this last type of data, CVV/CVC numbers are not held by the data processor.


Air India authority would also like to inform that the following measures to ensure the safety of the data were immediately taken:

• Investigating the data security incident;

• Securing the compromised servers;

• Engaging external specialists of data security incidents;

• Notifying and liaising with the credit card issuers;

• Resetting passwords of Air India FFP program.


Further, the data processor has ensured that no abnormal activity was observed after securing the compromised servers.


While the authority and the data processor continue to take remedial actions including but not limited to the above, the authority would also encourage passengers to change passwords wherever applicable to ensure the safety of their personal data.

The protection of the customer's personal data is of the highest importance to them and deeply regret the inconvenience caused and appreciate the continued support and trust of the passengers.


For more information, please contact: Mr Deepak Sangwan, on email id: aidata.helpdesk@airindia.in Phone Nuber: 0124-2641415 ( Monday to Saturday from 0900 hrs. to 1800 hrs.)


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