Feedback Call Centres on COVID -19 Public Grievances and Interacts Live with Citizens

February 23, 2021, 3:58:23 AM

Feedback Call Centres on COVID -19 Public Grievances and Interacts Live with Citizens
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Image launching of “Feedback Call Centres on Public Grievances”

Dr. Jitendra Singh today launched the “Feedback Call Centres on Public Grievances” and interacted live with citizens whose grievances have been successfully redressed on the COVID-19 National Monitor for Public Grievances.

Dr. Jitendra Singh complimented DARPG on reaching the milestone of redressing One Lakh COVID-19 Public Grievances so far. He said that the “Leadership of PM Modi has inspired Government to put in a lot of effort to addressing Grievances of Common Man”.

This is the first time that a Senior Minister of Government has interacted live with Citizens who had filed grievances during COVID-19 and also paved way for other Ministries to take up citizen grievances in an effective manner along with a feedback mechanism.

The DARPG has in collaboration with BSNL operationalized Feed Back Call Centers in Bhubaneshwar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1406 call centre operators.

The Feedback Call Centres would seek feedback from individual citizens on citizen satisfaction on 1.28 lac COVID-19 Public Grievances that have been filed on CPGRAMS for the period 30/3/2020 to 30/5/2020. Necessary training on the feedback questionnaires to call centre operators has been completed on June 9-10, 2020. Feedback call-centres would operate in Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani.

On this occasion, Dr. Jitendra Singh interacted with 4 citizens whose grievances were redressed on the COVID-19 National Monitor within a period of 3 days. Amongst the citizens who interacted with Dr. Jitendra Singh were (a) Smt. Renuka V.Parasappagol resident of Bijapur, Karnataka whose grievance of a refund from Canara Bank was redressed by Department of Financial Services (b) Shri GordhanbhaiJethabhai Patel resident of Vadodara Gujarat whose grievance of a refund of mature MIS investment was redressed by Department of Posts (c) Shri Lakshminarayanan resident of Delhi whose grievance for treatment of his daughter with HCQ was redressed by the AIIMS and (d) Shri Mrithinjayan resident of Chennai, Tamil Nadu whose grievance of accepting monthly instalments of deposits was approved by the Department of Posts. The citizens informed Dr. Jitendra Singh that they had learnt of the COVID-19 National Monitor for Public Grievances from his tweets and statements, and thanked the Government for timely redressal of their grievances.

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Income Tax Department, India, Kolkata

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India, Finance, India Cabinet

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