Feedback Call Centres on COVID -19 Public Grievances and Interacts Live with Citizens
February 23, 2021, 3:58:23 AM
Image launching of “Feedback Call Centres on Public Grievances”
Dr. Jitendra Singh today launched the “Feedback Call Centres on Public Grievances” and interacted live with citizens whose grievances have been successfully redressed on the COVID-19 National Monitor for Public Grievances.
Dr. Jitendra Singh complimented DARPG on reaching the milestone of redressing One Lakh COVID-19 Public Grievances so far. He said that the “Leadership of PM Modi has inspired Government to put in a lot of effort to addressing Grievances of Common Man”.
This is the first time that a Senior Minister of Government has interacted live with Citizens who had filed grievances during COVID-19 and also paved way for other Ministries to take up citizen grievances in an effective manner along with a feedback mechanism.
The DARPG has in collaboration with BSNL operationalized Feed Back Call Centers in Bhubaneshwar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1406 call centre operators.
The Feedback Call Centres would seek feedback from individual citizens on citizen satisfaction on 1.28 lac COVID-19 Public Grievances that have been filed on CPGRAMS for the period 30/3/2020 to 30/5/2020. Necessary training on the feedback questionnaires to call centre operators has been completed on June 9-10, 2020. Feedback call-centres would operate in Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani.
On this occasion, Dr. Jitendra Singh interacted with 4 citizens whose grievances were redressed on the COVID-19 National Monitor within a period of 3 days. Amongst the citizens who interacted with Dr. Jitendra Singh were (a) Smt. Renuka V.Parasappagol resident of Bijapur, Karnataka whose grievance of a refund from Canara Bank was redressed by Department of Financial Services (b) Shri GordhanbhaiJethabhai Patel resident of Vadodara Gujarat whose grievance of a refund of mature MIS investment was redressed by Department of Posts (c) Shri Lakshminarayanan resident of Delhi whose grievance for treatment of his daughter with HCQ was redressed by the AIIMS and (d) Shri Mrithinjayan resident of Chennai, Tamil Nadu whose grievance of accepting monthly instalments of deposits was approved by the Department of Posts. The citizens informed Dr. Jitendra Singh that they had learnt of the COVID-19 National Monitor for Public Grievances from his tweets and statements, and thanked the Government for timely redressal of their grievances.
A search and seizure operation conducted by the Income Tax Department in Kolkata
March 11, 2021, 7:31:22 AM
Kolkata: The Income Tax Department carried out a search and seizure operation on 10.03.2021 on two separate persons based in Kolkata, who are engaged in the handling of cash of others on a commission basis.
Income Tax Department, India, Kolkata
India cabinet approves Pradhan Mantri Swasthya Suraksha Nidhi as a single non-lapsable reserve fund
March 10, 2021, 9:22:05 AM
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India, Finance, India Cabinet
Gurugram DGGI officials arrest 2 men for defrauding exchequer of over Rs 690 crore
March 10, 2021, 7:08:55 AM
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India, Income Tax Department
The Government takes steps to deal with Casteism and Communalism in the country
March 10, 2021, 6:50:50 AM
Delhi: The Central Government provides assistance to State Governments/ Union Territory Administrations towards incentive for inter-caste marriages, where one of the spouses is a member of a Scheduled Caste.
MCA strikes off 10,113 companies from April to Feb in 2020-2021
March 8, 2021, 1:49:31 PM
Rep. image, Office
Delhi: Ministry of Corporate Affairs (MCA) administers the Companies Act, 2013 (the Act), Limited Liability Partnership Act, 2008 and Insolvency and Bankruptcy Code, 2016. There is no provision for weeding out the Companies in the Act.
Railway Minister Piyush Goyal flags off Tanakpur-Delhi Jan Shatabdi Express special train
February 26, 2021, 11:22:48 AM
Rep. image, Train
Delhi: Minister Piyush Goyal said that the introduction of a new modern, safe, LHB coach Purnagiri Janshatabdi train, will boost tourism and connectivity in the region. The Minister also informed that electrification of Pilibhit- Delhi route was already complete, Tanakpur- Pilibhit route is also complete, only CRS inspection is awaited, soon the entire route (Tanakpur- Delhi) will be fully electrified.
INDIA RAILWAYS, Piyush Goyal
MHA extends guidelines for surveillance, containment and caution states/ UT to strictly enforce SOPs
February 26, 2021, 11:05:15 AM
Delhi: Ministry of Home Affairs (MHA) issued an Order today to extend the existing Guidelines for Surveillance, Containment and Caution to remain in force upto 31.03.2021.
Minister of Home Affairs (MHA), India
MoU sign by MCA & CBIC for exchange of data for enhancing the ease of doing business in India
February 25, 2021, 6:07:10 PM
Delhi: Ministry of Corporate Affairs (MCA) and Central Board of Indirect Taxes and Customs (CBIC), Ministry of Finance, signed a Memorandum of Understanding (MOU) for data exchange between the two organisations. The MoU was signed by Manoj Pandey, Joint Secretary, MCA, and B. B. Gupta, ADG, CBIC, in the presence of Rajesh Verma, Secretary, MCA and M. Ajit Kumar, Chairman, CBIC.
MoU, India, MCA, CBIC
India and Pakistan's joint statement on the situation along the Line of Control (LAC)
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Line Of Control, LAC, India, Pakistan, Indian Armed Forces
Govt notifies IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021
February 25, 2021, 1:44:00 PM
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Digital Media, India